Privacy Policy

Last Updated: 12/06/2025

This Privacy Policy explains how NovaCart (“we”, “us”, “our”) collects, uses, protects, and manages your personal information when you visit or make a purchase through https://novacart.uk. By using our website, you agree to the practices described below.

1. Information We Collect

1.1 Personal Data

We may collect the following personal information when you place an order, interact with our website, or contact us:

Full name
Email address
Phone number
Billing and shipping address
Order details
Payment information (processed securely through third-party payment providers)

1.2 Technical & Usage Data

When you access our website, we may automatically collect:

IP address
Device and browser information
Operating system
Pages viewed and time spent
Referral URLs
Cookies and tracking technologies

This information helps us optimize performance and enhance security.

2. How We Use Your Information

We may use your information for the following lawful purposes:

To process, confirm, and deliver your orders
To communicate regarding order status or customer support
To verify payments and prevent fraudulent activity
To improve website functionality and user experience
To manage your account (if applicable)
To send marketing communications (only with your explicit consent)
To comply with legal and regulatory obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

Contractual necessity – Data required to fulfil your order
Legitimate interest – Fraud prevention, analytics, platform improvement
Consent – Marketing and promotional updates
Legal obligation – Tax, compliance, and record-keeping requirements

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your data with trusted third-party service providers solely for operational purposes, including payment processors, logistics partners, and IT providers.

5. Cookies & Tracking Technologies

We use cookies to enhance functionality, analyse traffic, and personalize content. You may disable cookies through your browser settings.

6. Data Security

We implement SSL encryption and secure firewalls to safeguard your data. While we strive for maximum protection, no method of electronic transmission is 100% secure.

7. Your Rights

In accordance with UK GDPR, you have the right to access, correct, or delete your data, and withdraw marketing consent at any time.

8. Contact Information

For any questions regarding your data, contact us at:

Email: info@novacart.uk
Phone: +44 7428 190090